"I thought that I would send you an email in appreciation of the great sales assistance that you provided to Wendy and I on the 28th January 2015.
It is fair to say that even though we were looking at 3 different types of cars in total, we found that your manner and the professionalism of both yourself and Subaru bought us over the line in purchasing the XV. Today personalised service is very important to us and when you were the first to respond to our email enquiry you therefore earned the first chance to win our business.
If you are a typical example of the quality of person that is recruited for the graduate training program then the future of Subaru is indeed in good hands.
At no stage did we feel pressured to buy and in fact the whole experience was enjoyable, as it should be. However you did manage to provide us with incentives to continue with the deal through to signing off on the deal. I am only to happy for you to pass this email onto your management team. Looking forward to picking up the XV on Saturday at midday."
Tim & Wendy - QLD